Application Support
Tailored maintenance & support for your business-critical applications
Our core business is the development of business-critical applications, mobile apps and third-party plugins. For each of these we offer a tailored software support service. What's more, we will support and maintain your software throughout its life cycle, even if we didn't build it.
Technology and software play a pivotal role in business today. Maintenance and support are a vital part of business continuity planning, ensuring your applications allow your business to continue to function regardless of the situation.
At Infonote, we believe that support is also about future planning — not just having reassurance for when things go wrong. It's about looking ahead with an innovative partner who can continue to support your wider business strategy and objectives.
24/7 Available
365 days a year
Developer Support
Direct access to the team
Third-Party Apps
Even if we didn't build it
Strategic Partner
Future planning & roadmaps
Emergency
For clients without contract support who have an immediate business-critical need.
- Immediate review of the support issue
- Source code review
- Update on cause and options to fix
- Fix applied, tested and deployed
- Post-deployment review
Contract
Fixed annual cost support for key business applications fundamental to your operations.
- Agreed fixed response time
- Help-desk & phone support
- Test system setup
- Direct access to developers
- Strategy support & quarterly reviews
Ad-hoc
Occasional support for applications that are not front-line critical, at pre-agreed rates.
- Help-desk support facilities
- Direct access to developers
- Test system & source code in place
- Strategy support & annual review
As bespoke software development specialists, we're not here just for when things go wrong. We see our role as a supporting partner, adding value and expertise into your technology planning and decision-making process.
We pride ourselves in having one of the most experienced development teams in our industry. Our developers are the ones who provide ongoing support — there is no one better informed to support your business than those who built your solution.
Do you support software you didn't build?
Yes. We initially audit the source code to assess quality, identify risks and understand the application before taking on support. Once the audit is complete, we set up test systems and provide effective ongoing support throughout the software's life cycle.
What's the difference between contract and ad-hoc support?
Contract support is a fixed annual cost with agreed response times and quarterly strategy reviews — ideal for business-critical applications. Ad-hoc support is pay-as-you-go at pre-agreed rates, suited to non-critical applications.
How quickly can you respond to emergencies?
Emergency support includes immediate review of the issue, source code analysis, and a fix applied, tested and deployed as quickly as possible. We also conduct a post-deployment review with the client.
Can you help with future planning, not just fixing issues?
Absolutely. Our contract support includes strategy support and quarterly reviews. We work with you as a partner to ensure your solutions continue to grow with your business and remain aligned with your objectives.
Not sure what support you need?
Call the team on 01858 467746 and we'll help you create a support plan tailored to your business.
Get in touch